Nature Grow Care (“Nature Grow Care”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit or use our website, naturegrowcare.com (the “Website”), purchase our products, contact us, or otherwise interact with our services.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our Website, we may collect the following information:

Personal Information

• Full name
• Email address
• Mobile/telephone number
• Billing and shipping address
• Delivery details
• Information provided when contacting our customer support
• Order and transaction-related information

Technical Information

When you visit our Website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Date and time of your visit
• Referring website or source
• General usage and interaction information

Cookies and Similar Technologies

We may use cookies and similar technologies to improve Website functionality, remember preferences, understand Website usage, and provide a better user experience.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website features.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders
• Arrange delivery of products
• Process payments through authorised payment providers
• Respond to your questions, requests, or customer-service enquiries
• Provide information about your orders
• Improve our products, Website, and services
• Understand Website usage and customer preferences
• Prevent fraud, misuse, or unauthorised activity
• Maintain the security of our Website
• Comply with applicable laws and legal requirements
• Send promotional or marketing communications where permitted and where applicable

3. Payment Information

Payments made through our Website may be processed by third-party payment providers.

Nature Grow Care may not directly store your complete debit-card, credit-card, UPI, or other payment credentials. Payment information may be collected and processed by the applicable payment service provider in accordance with its own privacy policy and security practices.

Please review the privacy policy of the payment provider used for your transaction.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers when necessary to operate our Website and provide our services. These may include:

• Payment processors
• Courier and delivery partners
• Website hosting and technology providers
• Analytics and marketing service providers
• Customer-support service providers
• Professional advisers where necessary
• Government authorities or law-enforcement agencies when required by applicable law

Such sharing will be limited to what is reasonably necessary for the relevant purpose.

5. Marketing Communications

Where permitted by applicable law, we may send you information about our products, offers, updates, or promotions.

You may choose to stop receiving marketing communications by using the unsubscribe option provided in the communication or by contacting us using the details provided below.

Transactional and service-related communications, such as order confirmations and delivery updates, may still be sent when necessary to provide our services.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

When information is no longer required, we may securely delete or anonymise it, subject to applicable laws and legitimate business requirements.

8. Your Privacy Rights

Depending on applicable Indian law, you may have rights regarding your personal information, including rights to request access to or correction of certain information and to raise concerns regarding the processing of your personal information.

You may contact us if you would like to make a privacy-related request.

We may need to verify your identity before processing certain requests.

9. Children’s Privacy

Our Website is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

10. Third-Party Websites

Our Website may contain links to third-party websites, services, social-media platforms, or other external resources.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing them with your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, services, business practices, or applicable legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.